Mortgage code compliance board
You and Your Mortgage
The Mortgage Code sets standards of good practice as to how mortgage lenders and intermediaries deal with their customers.
When sourcing your mortgage you should check that your lender or intermediary is registered under the Mortgage Code. More than 150 lenders and 13,000 intermediary firms, covering virtually the entire market, have registered under the Code. If a lender or intermediary fails to meet the standards of the Mortgage Code, and you suffer as a result, you have the right to seek redress under a compulsory complaints process.
You, as a potential mortgage customer, must be given a copy of the leaflet 'You and Your Mortgage' at your first discussion about a mortgage. The leaflet outlines the standards which mortgage lenders and intermediaries have to meet.
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